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When will I receive my
photos?
Generally, I process photos
approx 14 days after a show, which means your order can take as long as 3
weeks.
Why does it take so long to
get my photos and will you forget me?
Due to the number of orders
I receive and the number of shows/events I cover, I like to process the
majority of orders for each show at the same time and by the time I get them
back from our professional lab and mail them out...it is usually close to 3
weeks. Will I forget you...absolutely not. If you got a confirmation email,
then your order should be received within 3 weeks. If you do not receive
your order within 3 weeks, please email us and let us know. I want you to be
a happy customer!
Do you accept credit cards?
Yes most credit/debit cards
can be processed either through PayPal or over the phone if you email or
phone the order to me.
What other types of
payments do you accept then?
I accept personal/business
cheques and postal orders for orders sent in by snail mail.
I ordered from more than
one gallery, why do I have to fill out separate order forms and will I be
charged more than once for shipping?
You will only be charged for shipping
ONCE as long as all of your orders are placed within the same time frame
(same day). Unfortunately if you pay by Paypal then you will be charged
shipping more than once however don’t worry I will refund any extra shipping
you’ve been charged as soon as I receive your orders. At the present
time, my shopping cart does not have the ability to consolidate orders;
however that feature is on a wish list with my programmer.
I only wish to purchase an
advert from Dog World do I still have to pay shipping?
Unfortunately if you pay by
PayPal then you will be charged shipping however don’t worry I will refund
the shipping you’ve been charged as soon as I receive your order. This too
is on my wish list with my programmer.
What happens after I place
my order?
First, if you submit your
order online you will receive a CONFIRMATION EMAIL stating your order was
submitted to K9 Photos successfully. Second, once I receive your order, I
will process it, have it printed by a professional lab, and then send the
PHOTO(S) to you. Once you receive your photos, if you are NOT satisfied with
your order, I ask that you send the photos back and your money will be
refunded.
Will my photos look better
than what I see on the website?
Yes! Most of the photos you
view on the website have NOT been optimized for prints. Once I receive an
order, your photos will be edited for colour and clarity as well as cropping
when indicated.
I don't want a print...I
want a digital file?
Under normal circumstances I don't offer
my photographs as digital files. I care about how a photo looks and can only
be responsible for photos where I ‘m the only one handling the digital file.
IF you are insistent on a digital file, they can be purchased with a
copyright. for use on the web The photograph will be cropped as a 6x4. 72dpi
and
sent on a cd
I did not receive my photos
1?
We do not process orders
unless we have all contact information, including a WORKING EMAIL address
and phone. If your email or phone is incorrect, we will not process the
order. You should receive a confirmation EMAIL after every order.
I did not receive my photos
2?
Email us and tell us when
you ordered your photos. We will track and verify your order, and replace it
if necessary
Copyright
Full
copyright belongs to the photographer.(Steve Jefford )
A release fee of £5.00 per
Photograph will be charged for use of photographs used in advertisements in Year
Books. The by-line ‘Photo by Steve Jefford’ Should appear beneath or alongside
the advertisement. If the by-line is not included, a breach of copyright fee of
up to £250.00 will be charged to the publisher. For other use permission must be
sought in writing and a fee agreed.
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